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Best Practice Guide Information

COVID-19 - Community Housing Providers Information

Ministry of Health Information and Advice

Please visit the Ministry of Health website for the most up-to-date official advice and information about Covid-19 in New Zealand.

On 31 March, the Ministry posted information for providers of housing support.

The government has also set up a dedicated website with information about Covid-19 which available here. This site also has started a page with information for Homeless Shelters. There is a new Welfare Factsheet (all of government) which consolidates important information on supports and guidance that is useful for housing providers and residents.

Information on Personal Protective Equipment

Links and files below are helpful to assess whether you need PPE or not and what type of PPE you will need (non-health workers)

The Hutt Valley, Wairarapa and Capital Coast District Health Board's have developed advice for homelessness service providers. They have also provided information for services that do require PPE due to providing close personal care to access PPE and training in the proper use of PPE. The PPE is only to be used by providers who will be providing close personal care.

Wellington Region DHB Homeless Provider Network Update 6 April 2020 - FINAL.pdf

Housing Information

April 1 MSD Guidance: Pausing Non-Essential Placements in Transitional and Public Housing The Ministry of Social Development is asking transitional and community housing providers to pause all non-essential housing placements or moves for both transitional and public housing tenants while COVID-19 Alert Level 4 is in place.

We need to prevent the spread of COVID-19 in our communities and keep our clients, tenants, staff and providers safe. No one should be moving house at this time unless it’s absolutely essential to keep them safe and housed. Read the full message Pausing Non-Essential Placements in Transitional and Public Housing.pdf .

The Ministry of Housing and Urban Development has created a Covid-19 section on their website under the Community and Public Housing tab.

Housing and related service provider staff and supply chain workers were emailed a letter of proof that they are providing an Essential Service and you are able to show this letter to authorities as needed during Alert Level 4. To enquire about the Letter of proof please email

The Government has announced a rent freeze on 23 March. More details of the rent freeze and protections for tenants during the lock-down period are available on the HUD website.

The Covid-19 page has advice for people living in apartment buildings.

Government Support for Your Organisation

The Business.govt website contains a dedicated section with Covid-19: Information for business. Full details are available here.

The Government's media statements and factsheets about the Covid-19 economic package are available here.

This Covid-19 Employer subsidy factsheet contains guidance on the employer wage subsidy and leave payments. Page three indicates that the leave payments are available for non-governmental organisations. Information on accessing the subsidy is available on the Work and Income website. CHA is working with other charitable and community sector peak bodies to receive clarification regarding wage subsidies and will update this information when received.

The Reserve Bank has provided information about which financial services are continuing and how they are operating. Please see the Reserve Bank website for full details.

Community Housing Aotearoa Information

Community Housing Aotearoa is working across multiple ministries to ensure the priorities of providers on the front line are being addressed. We held a series of Zoom meetings last week with our established networks to gather input. The priority issues we are now working on are:

  • Move-ins during Level 4, procedural issues and safety protocols
  • Rent arrears resulting from no evictions approach and issues of cash flow support for providers
  • Communal/shared facilities and ability to follow self-isolation protocols
  • Contractors for essential services and resource-sharing across providers and Kāinga Ora
  • Availability of personal protective equipment (PPE) and appropriate use of information.

This is an indicative rather than exhaustive list of issues raised. CHA is hosting further Zoom meetings with members in the coming weeks keep connected to the changing situation. The upcoming meetings are:

Thursday 9th April at 2pm Open zoom meeting for housing providers

General meeting to gather input and share information.

Tuesday 14th April at 2pm Open zoom meeting for housing providers

General meeting to gather input and share information.

Friday 17th April at 2pm Open zoom meeting for housing providers

General meeting to gather input and share information.

To join a meeting, please email David Zussman at or Chris Glaudel at

CHA Covid-19 Newsletters

COVID-19 Community Housing Sector Update 26 March 2020.pdf

NZTA guidelines for travel whilst under Alert Level 4.

  • If people are well, Public Transport and Small Passenger Services (Taxis and Ride Sharing schemes – like Uber and Ola) are still running and people can use them for essential purposes.
  • If people are unwell and must travel, private transport is required. People must not take public transport. If private transport is unavailable, people must call Healthline for guidance first (0800 358 5453).
  • For international arrivals, they will be met and dealt with at the airport and provided with options for getting to their point of self-isolation.

Other resources you might find useful include

A Covid-19 poster - useful for workplaces and tenants

Information sheets for the public/tenants/occupants/staff:

Information about home visits developed by the Northern Region district health boards provides a useful flowchart. While developed specifically for health professional home visits, the steps are directly applicable for community housing provider home visits also.

Transparency International New Zealand has provided An example of a high-level organisational pandemic policy. This 2 page document may be useful if your organisation is reviewing and updating your own policy.

COVID-19: Key Legal Issues for Charities Please note, if you have any problems asking for a login, click on cancel and it will take you through to the website.